Field Service Engineer-Saudi Arabia-ITT Corporation

Field Service Engineer-Saudi Arabia-ITT Corporation

"Field Service Engineer-Saudi Arabia-ITT Corporation Responsibilities: • Provide technical expertise to resolve products/systems problems or recommend improvements for customer installation. Perform pump and system diagnostic and analysis including review of pumps application and operation, pump design and materials, pumps vibration. Identify and resolve any defect(s). • Provide Failure Analysis and Field Reports for customers + recommend upgradesand complete expense claims and time sheets to cover on site visits. • Provide technical assistance to the Goulds’ sales force and customers in troubleshooting pump and system problems. • Train customers and employees on operation and maintenance of pumps. • Analyze customer warranty claims for validity and take necessary action to satisfy Goulds warranty policy. Involve other departments, as required, to obtain resolution to warranty claims. • Support maintenance of complaints database to track warranty problem trends and generate monthly reports in accordance with ISO 9001 standards. • Conduct customer plant surveys to verify current installed population. Utilize these surveys for project sales opportunities to replace outdated pumps (efficiency upgrades) or secure parts orders (maintenance upgrades). • Be the main communication channel between customer and ITT to ensure customer is happy with ITT products and services. • Document all procedures and recommendations and report to customer and ITT. • Provide accurate information on what ITT competitors are doing to try to take away our Aftermarket business. Requirements: Education: • Degree in mechanical Engineering or equal with 3 years experience. Experience: • Time served Mechanical Engineer • 3-5 years experience in pump maintenance, commissioning and service Other Skills/Knowledge/Experience: • Strong knowledge of pumping systems and various types of pumps. • Slurry Pumping knowledge is an advantage • Hydraulics and Vibration Analysis experience. • Works well under pressure in the field. • Able to travel with short notice. • Excellent interpersonal and communication skills. • Excellent reporting skills (Microsoft Office knowledge a plus). • Offshore Experience an advantage (with certification). Competencies/Traits: List demonstrated traits of successful performers. 1. Self sufficient 2. Works Well under pressure 3. Effective Communication skills at all levels 4. Effective negotiation skills 5. Team player If you are interested, please send your CV to newcvs_hr@yahoo.com"