Manager Customer Care

Subject: Manager Customer Care
Dear Potential Candidates,

We would like you to be as critical as you can while short-listing and forwarding your CV for this opportunity. We request you to mark position applied for in the "Subject Area" as it is mandatory.

Position: Manager Customer Care

Reporting: GM Customer Care

Education: Master’s degree from a reputable college or university.

5 or more years related experience and/or training; or equivalent combination of education and experience.

Experience: Minimum +5 years senior management experience in Telecom, wireless, hospitality, banking and service industries.

3 years plus Customer Management / Call Centre Management experience.

Key Deliverables:

Work with senior management to establish priorities, standards and performance objectives for the Churn Team.

Ensure quality of calls & compliance of SOP's with the Churn Officers.

Provide reporting on team activity, statistics and competitor behavior
Analyze trends/data and drive performance improvements.

Maintain, develop and document department policies, practices and procedures.

Providing help and advice to customers using your organization’s products or services.

leading or supervising a team of customer service staff.

learning about your organization’s products or services and keeping up to date with changes.

provide the strategic and tactical leadership critical to retaining valued customers of an organization.

Professional Skills:

Excellent computing skills (Microsoft Office).

Good understanding of IT and Customer Support Systems (Billing, Pre-paid, IVR, ACD, Trouble Ticketing, etc)


Please apply with confidence at careers@talentexperts.biz
We will only contact short-listed candidates within 10 working days.

We maintain and assure utmost confidentiality!!

Thanking you.

With kind regards,

Team Talent Experts!