Branch Manager (Customer Service and Logistics)

We are looking for candidates for the position of Branch Manager (Customer Service and Logistics) at a large Distribution, Logistics, and Services  Company.

Position Title: Branch Manager (Customer Service and Logistics)

Sector:  Distribution, Logistics, and Services
Company type: Multinational Distribution, Logistics, and Services Company
Salary range: 75K plus car and fuel
Location: Gujranwala

Essential Requirements:
-- About 2 to 3 years (or more) experience in Supply Chain OR Logistics OR Operations

-- Recent experience in large FMCG company

Job Purpose Statement:
-- To Direct, Develop an efficient warehousing, Trade Execution and Collection operation that meets the company & principals standards and ensure that the company's warehouses & delivery infrastructure meet the company's short and long term business needs.

Key Responsibilities:

1. Budget:
-- Sharing & aligning the required infrastructure and organizational needs with the Logistics &
Customer Service Department Head, up-date, monitor the damages allowance on a monthly basis,
and efficiently execute the operational plans / management within the approved budget.
-- Track warehousing & transportation costs.
-- Track damages and develop plans to reduce damages.
-- Ensure 100% compliance to Operational and Fixed Cost Budgets assigned. Monthly Variance
reporting to CS&L Head

2. Organization development:
-- Ensure applying and up-dating the warehouses operations procedures and planning for continuous
infrastructure improvement aligned with the current and future departmental objectives.
-- Ensure embedding company Culture in Branch Organization.

3. Human Resource Management:
-- Motivate, and Develop the warehouses operational personnel, building a challenging and
enthusiastic work environment to ensure a sustainable level of high individual performance
necessary to achieve the departmental targets.
-- Manage recruitment, Incentives, expenses, leaves, 3PL contractor work under the guidelines
provided by HR.
-- Ensure 100% availability of approved manpower, as per Recruitment and Interviewing guidelines.

4. Training of Human Resources:
-- Provide full support to CLD in ensuring availability of branch personnel to corporate training
courses scheduled.
-- Ensure that training benefit is derived by analyzing and reporting benefit to the company and
documenting it in the required formats.
-- Highlighting technical training needs for Branch personnel and in coordination with CLD
ensuring delivery.
-- Developing training plans to enhance the number of BPE’s and Power users of all Modules used
in Branch operations.
-- Ensuring skill certification of targeted position in Branch whereby enabling Operations to have
proper backups.

5. Business Results:
-- Ensure that the warehousing operation work efficiently to meet the monthly business expectations

6. Customer Service:
-- Ensure that warehouses customer service level meets all the customers (External / Internal)
expectations according to the department customer service targets to achieve the department
objective of delivering the right product at the right time

7. Own Data base Management:
-- Ensure 100% accuracy of entries in Materials Management (MM) Module, Sales and Distribution
Module (SD) and Finance (FI) Module in SAP.
-- Ensure 100% of reports and data generated by IT are accurate, updated and complete

8. Inventory Management:
-- Monitor the inventory control system and the scheduled (Daily / Weekly / Monthly) checks to
ensure meeting the departmental inventory management targets.
-- To ensure Inventory Record Accuracy is 100% at all times.
-- Compile data of OOS on daily basis, in coordination with supply planning and Principals
-- CSO team ensure OOS <3% in Branch, via allocation Management with UM and Inter branch
Transfers
-- Ensure management Non Performing Inventory (NPI) and Remnant as per company Inventory
Guidelines, targeting <5% NPI remnant in the system.
-- Timely reporting of Manufacturing Damage product to HO, zero variance Principal audit of
damage product and ensuring quick disposal as per guidelines.

9. Accounting, Collection and Remittance:
-- Monitor entries for cash/bank payments & receipts.
-- Monitor entries for sales and purchases.
-- Ensuring Zero outstanding in monthly Sales Deposit Report (SDR)
-- Monitor month-end entries e.g. prepaid, provision, closing stock, etc. and prepare final accounts
-- Maintain Fixed Asset register. 100% Branch Assets accuracy at all times.
-- Classify expenses as per SAP accounting codes and also by customer class SD / Retailer /
Warehouse).
-- Manage Petty cash Fund.
-- 100% Compliance to Credit Policy.

10. Claims Management:
-- Compilation and Submission of all Claims from Branch by 10th of each month to Trade Services
for onward submission to Principal. These claims include Stock pricing adjustment claims,
discount claims, stickering claims, Transportation claims, labor claims etc.

11. Shipments to Trade and Inter branch Movement (Total order Management):
-- Van handling (Van loading and van leaving on time). Ensure 100% Customer Service Logistics in
vans.
-- Ensure 100% orders are shipped on time for retail, WS and SD Cost ownership for supply.
Suppliers reporting.

12. Quality Assurance:
-- Lead, develop the warehouses QA program and ensure that the whole warehousing and delivery
operations meet the company & principals QA standards in order to achieve the department
objective of delivering the right product at an excellent condition.
-- Ensuring proper documentation of Quality records at Branch.
-- Warehouse Procedure / SOP deployment deployment and ensuring 100% compliance to
procedures.

13. Internal Controls:
-- To ensure Inventory Record Accuracy is 100% at all times
-- Oversee stock issuance and stock returns to be handled in a controlled manner
-- Ensure timely collection of cash and 100% accuracy on deposits.
-- Manage Petty cash fund with zero internal control violations.
-- Ensure 100% compliance to company Policy and Procedures, with Zero High risk area in Audit
reporting

14. Services Contracts:
-- Monitor the implementation of all service providers contracts on a daily & Monthly basis,
evaluate their performance to ensure meeting the company operational standards.

15. P.O.P Management
-- Provide POP monthly inventory position to UM.
Provide POP as per allocation and shipment plan provided by CBD to suppliers/merchandiser for
execution.

16. NWT Audits, Visits and Control
-- Ensure that the process is in line with the branch audit, aligned with Regional CS&L Manager
to ensure that physical stocks match with Inventory in system (100% IRA), Petty cash fund is
reconciled and NWT sales and deposit status is updated.
-- Ensure Zero Fraud at Branches and NWT

17. Branch Support for CS&L and Company’s Initiatives
-- Provide support in form of resources and implementation for new initiatives launched by the
company e.g Cash Management solution, Van branding, centralization of contracts and utility
bills payment etc.

18. Optimization and Efficiency
-- Branch CS&L Managers are responsible to constantly evaluate their operations and drive
optimization and efficiency in operations to achieve business results.
-- Coordinate with Projects and QA Manager in optimization and efficiency projects

19. Systems:
-- Implement and deploy the warehouses developed systems and processes efficiently to ensure
meeting the department development plans.
-- Implement the SAP MM module and processes efficiently to ensure a smooth operation,
maximum space utilization, and best use of peoples time and equipment.
-- Ensure that Warehouse personnel are trained on all modules of SAP (i.e MM, SD and FI).
Arranging training courses on all SAP Modules used by Warehouse personnel.

20. Reporting requirement:
-- Timely provision of reports within CS&L and other departments e.g Aging report, Execution loss
report, Out of Stock Report, Daily Inventory report, Claims, Overtime report, attendance report
etc..

21. Supply Chain:
-- Execute the warehouses role in the supply chain improvement action plans to continuously
optimize the storage and delivery process and achieve the objective of delivering the right product
at the right time at a minimum cost.

22. Deal with Government Functionaries:
-- To deal with Labour Department, EOBI, ESSI, Health Departments, Police etc. as per need.

Operating Environment Context:
-- Requires working in mechanical, outside, hot environment.
-- Warehouse manager is authorized to approve all the day to day operation normal expenses, and
purchases of value up-to Rs 5,000 following the company buying process. For more than that, he should
get back to the Purchasing Manager and Regional CS&L Manager.
-- Work with HR to recruit the fit resources for the shipping and warehouses operations

Communications and Working Relationships:
-- Communicate with Regional CS&L manager to share any serious operational issues on the spot, getting alignment on solutions, monthly review of KPI's / any justifications and to get directions.
-- Daily contact with the warehouses Executive, Accountant and Supplier Supervisor to provide direction,
discuss the month action plan status and follow-up on action Plan.
-- Daily / weekly contact with UM and DM on Inventory availability and Execution.
Communication with Regional Admin Managers, HR, Trade services, Purchasing, IT at HO, Finance
and accounting ensuring provisioning of timely support and reports as per their requirement.
-- Monthly reporting the warehouses results and the unit results with Regional Supply Chain Manager.

Frameworks, Boundaries and Decision Making:
-- The decision making process of the warehouses manager is guided by the company standard operating procedures in approving damages, returns and claims. Any other exceptions are handled on a case by case basis, he has the authority to approve those exceptions if cost is covered by any other business unit, otherwise he gets the alignment / direction of the head of Logistics and Customer service.
-- The job holder approves all warehouses expenses and any overtime for his employees within his
operating budget.
-- The job holder approves all delivery costs within the company's guide lines, he also can approve some
exceptions (like paying over night payments / hiring extra vans for a day) to meet the company delivery
reliability targets. He needs to get back and align with the Regional CS&L Manager for any longer /
other exceptions.
-- The job holder approves the service providers for transportation service every two years. He has the
right to change their share of business based on documented service providers' performance measures.
--  The job holder approves all shipping & warehouses expenses and any overtime for his employees within his operating budget.
-- Operations Manager decides on the appropriate suppliers for any warehouses needs, ensuring that
Purchasing and Audit procedures are compiled, and approves any requirements up to Rs 5,000. If the
amount is higher than that, he gets the Regional CS&L Manager and department head approval.

Knowledge and Skills (Required by the Job):
-- University Graduate promoted from within, after spending 4 – 6 years in the company (3 years of them were in warehouses), participated in two major projects or hired with 8 years experience in Accounting / Business / Engineering / Industrial Engineering, 3 years of them in a managerial position managing both development and career lines employees.
-- Well trained on warehousing operation, layout design and quality assurance.
-- Strong leadership according to the company's 5 E's models
-- Strong communication, interpersonal and negotiating skills
-- Strong problem solving and analytical skills
-- Analytical Thinking
-- Strong impact and influencing skills
-- High level of organizational awareness.

Mail your CVs at fatma.rafiq@gmail.com

Kind Regards,

Fatima Khan

Program Consultant

Career Pakistan

www.careerpakistan.pk