Executive Contact Center (Wi-Trube - Islamabad)

Executive Contact Center (Wi-Trube - Islamabad)

Field: Customer Care Contract Type: Contract

Location: Pakistan - Islamabad Closing date: 31-Oct-2010

Role Purpose:
Answer inbound calls and inquiries from all wi-tribe customers or prospects, while providing an excellent quality of service and with the objective of assuring the customers loyalty.

Key Accountabilities:

• Answer the calls and inquiries from all customers, with courtesy, efficiency and professionalism.
• Process all customers' requests respecting the processes and procedures as defined by the Customer Care direction.
• Confirm the exact comprehension of the customer request.
• Revise and update customer's information into IT systems.
• Serve all customers contacts through all contact channels (Call, E-mail, Chat ...).
• Document and refer to the appropriate responsible groups complete information on customer requests that cannot be solved at their level
• Ensure that the customers are satisfied with the service they have. Identify the need for other services. Sell additional services and products. Gather information and intelligence from customers and forward this to management.
• Respect their assigned working schedule as planned and communicated by the direction.
• Feedback on any customers' or work environment related issues
• Respect the company's rules on confidentiality.

Experience & Qualifications:

• Strong IT background is preferable.
• BIT / BBA / Engineering / A-levels from a renowned College/University.

Competencies:

• Active listening
• Initiative
• English and Local language (oral and written)
• Very good communication skills
• Customer oriented.
• Internet user
• Handle work under pressure.

Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph

Apply online at:
http://careers.wi-tribe.com/careers/qtelgroup/wi-tribe/VacancyDetail.aspx?VacancyID=26562