Customer Support Executive - Karachi

Customer Support Executive - Karachi
Industry: Telecom
Exp: min 6 months or 1 year experience.
Education: Bachelors
Gender: Male/Female

Job Description:
*Responsibilities of a Customer Support Executive:
*To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.
*Ensuring timely and professional responses to all complaints, requests and queries received.
*Research and compilation of answers for informational requests from customers.
*Preparing reports on the activities of the Customer Care department or team.
*Efficient dealing of complaints to completion and enabling satisfaction of customer.

Other Skills required:
*Outstanding communication & interpersonal skills
*Creative problem solving skills.
*Good understanding of the current market position of the product to which the customer support service is provided.
*Capaity to work both as an individual and as a team.
*Excellent organisational and time management ability.
*Highly self motivated, willing to learn and quick adaptation of new processes.
*Basic computer knowledge with MS-Office , Outlook and effective browsing skills.

Email cv to kamran@hirelabs.com with latest passport size photograph by 5th Oct, 2011 - Mention the position in subject line pls.