National Service Manager-Karachi ONLY

National Service Manager-Karachi ONLY


Official Job Title
National Service Manager


Reporting Line (Upward and Downward)
Chief Executive Officer


Department
Operations


Location
Karachi (Only Karachi Based applicants apply)


Last Date to Apply
20th March 2011


OFFICIAL JOB DESCRIPTION OF THE POSITION
Purpose of the Job:
Accountability for PK Country Operations regarding service levels. service efficiency & performance
To ensure operational costs are managed efficiently In line with budgetary requirements
To highlight to the CEO areas of below standard performance & corrective recommendations
To communicate with other departments of UPS regarding operational changes and service interruptions
To manage and direct departmental activities through reporters engaged in all operational activities
To ensure the cost-efficiency, appearance and overall management of the UPS PK fleet.


Main Accountabilities and Associated Activities:
Must have strong interpersonal skills, process driven and customer focused
Formulate, establish operational policies and procedures
Liaison with all levels of management as needed to keep them appraised of operational matters
Analyze and solve operational problems to maximize operational efficiency
Oversee timely and accurate movement of shipments and documentation
Ensure that employees comply with rate and service requirements established by customers
Assign specific duties to employees as required
Ensure all employees are fully trained in their jobs Including cross-training in other areas when possible
Maintains employee records and completes employee performance reviews
Ensure continuous improvement processes to increase efficiency, reduce waste and improve performance
Ensure effective management of Operations Department with relevant line managers
Responsible for staffing, production and all elements of the operation to ensure targets are met both financially and as per UPS Corporate requirements




Desired Qualification (Academics & Technical)
Minimum Bachelors Degree in Commerce / Logistics / Transportation
Preferred Masters Degree


Skill Competencies
Good computer literacy and above average knowledge of requirements Microsoft Programs (Excel, Word)
Strong Communicator both downwards and upwards (internal and external to customers)

Desired level of experience
At least 5 years operational experience, preferably at an (Overall and Relevant) Intermediate or Senior Level
Experience in managing staff in a multicultural environment
Minimum 2 years industry experience in charge of large


Gross Monthly Salary Offered
140K to 150K plus benefits


Forward CVs to recruitment@famco.com.pk & cc to resume@cvarchive.com mention “National Service Manager-Karachi” in subject line