Customer Support Representative(CSR)

Customer Support Representative(CSR) vacancies at 360.training.com
Interested candidates may send their resumes to pkjobs@360training.com – only shortlisted candidates will be contacted.
Customer Support Representative
360training.com is seeking dedicated and motivated Customer Support Representatives who are interested in pursuing a career in Customer Service and are looking to be a part of team who are one of the leading e-partners and have trained more than 3 Million users worldwide. Ranked as the 6th fastest growing tech company in the 2006 Deloitte and Touché Fast 50, 360training’s customers include industry leaders Guaranty Bank, IBC, Trammell Crow Company, Centex Homes, Duke Energy and more.
Interested candidates may send their resumes to pkjobs@360training.com – only shortlisted candidates will be contacted.
Education and experience
 Bachelors degree preferred but intermediate will also be accepted
 1+ years call center experience preferred
 Excellent written and verbal communication skills in English language. (American accent preferred)

Knowledge and skills
 Strong interpersonal skills; professional, courteous, friendly, and empathetic
 Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills.
 1-2 years of similar work experience (not mandatory)
 Must be available to work flexible shifts (24 hour call center)

Job Responsibilities
 Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
 Outstanding customer service skills and a dedication to the customer service experience.
 Dependable to be at work during assigned shifts and to complete work as expected.
 Effectively responds to clients concerns and queries with courtesy and professionalism
 Communicates with customers via phone, e-mail or chat
 Assist clients with troubleshooting level 1 technical problems with course player or website
 Focuses on delivering a positive customer experience
 Resolve complex customer issues
 Maintain acceptable phone productivity statistics

Interested candidates may send their resumes to pkjobs@360training.com - Please note only shortlisted candidates will be contacted.