Relationship (Account) Manager

Relationship(Account) Manager
City Islamabad, Pakistan
Title Relationship(Account) Manager
Job ID 440
Overview The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.
Responsibilities • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. customer satisfaction, generate new/additional business, timely invoice & payments etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Owns the contract and contract renewals for new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements • Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 5 years in similar capacity, Includes 3 years of Account/project management experience.
• Extremely detail oriented
• Technical competence (understanding of software, hardware, telecom networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Education:
• Graduate degree (Engineering/Telecom)
Minimum School Required University - Bachelors

Send your CVs to:
jobs@peoplelogic.com.pk