Senior Customer Service Representative

Senior Customer Service Representative
Qualification: Graduation (MBA will be preferred)
Experience: 2 to 3 years of experience
Location: Karachi

Job Description
1. Adept at using all features of the telephone system/PABX.
2. Treat all e-mails and faxes.
3. Maintains knowledge of International and Domestics shipments regulations and services frequently used by the organization.
4. Prepares and processes 100% of outgoing cash shipments to include: accurate weighing; shipper; consignee properly addressing; cash breakup and preparing daily sales report
5. Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and relays messages.
6. Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors. Also answer transit and tariff inquiries, take pick up requests, forward the sales lead to Sales Department and track shipments.
7. Ensures knowledge of staff whereabouts and maintains accurate and complete attendance procedures for all staff members.
8. Develop new working practices to improve customer services efficiency
9. Timely submission all the day end reports and cash in accounts department.
10. As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
11. Ensures reception area are kept neat, clean and stocked with appropriate supplies.

Apply Procedure: Email your CVs at ht@dmkhr.com. Please mention “Job Title” in the subject line.