Manager Corporate Services

One of our Clients is looking for Manager Corporate Services for the following role.
POSITION TITLE Manager Corporate Services
POSITION BASED IN Lahore - Pakistan
CLIENT'S DETAIL MNC Telecom Operator
GENDER Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE • MBA with 5 years at least in Customer Retention and Services experience. Corporate Sales experience would be an added advantage.
• Exposure to Telecom Sector - Preferable
• Must possess excellent customer service and salesmanship skills
• Customer focused with a desire to build enduring relationships with customers.
• Calm and focused under stressful situations.
• Excellent phone manner.
• Outstanding conflict resolution, problem solving and negotiation ability.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES • Maintain client loyalty by providing recommendations and alternatives to contacted clients
• Up selling of product and services to increase feature penetration and improve revenue
• Provide timely follow-up to client issues 100% of the time
• Liaise with internal operational groups to investigate and resolve complex client issues
• Analyze client information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain clients.
• Participate in special projects as needed.
• Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
• Identify opportunities to turn dissatisfied customers into happy customers.
• Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.
• Report regularly to team leader on all activities relating to the role.
Please send your resume at farrukh.siddiqui@eswpak.com / eswpak@gmail.com before 20th October 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line