Call Center Agents and Executives at Ecommerce Services, Karachi

Job for Call Center Agents and Executives at Ecommerce Services, Karachi
Job Description:

Call Center Agents play a vital role, liaising between various customers and the business entities. They are responsible to answer and make cold calls to customer inquiries and questions regarding the products and services, which the organization produces or provides. Depending on the organization that provides the products, the duties and responsibilities of a call center agent differ. Mostly agents will perform their duties by telephone in the call center, some communicate with customers by fax, post, e-mail.

• Products and services offered by the organization.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
• Assisting customers of communication based organization with service queries and problems. • Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• Facilitating the collected competitive information to monitor business opportunities and trends.
• Checking lines and categorizing the problems and issues of the customers.
• Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.

Skills and Specifications:

• Ability to understand as well as grasp basic customer information.
• Ability to handle diverse people.
• Ability to cope up with difficult customer situations.
• Should analyze the customer problem properly and provide logical solutions.
• Ability to make effective use of resources.
• Excellent communication, customer service, interpersonal, and typing skills.

Education and Qualifications:

• High school diploma from an accredited institution.
• General education degree.
• Interest in helping customers.

At times, organization decisions can affect the hiring speed of the position you applied for. So you need to remain positive and wait patiently for their decision. If you are shortlisted, the employer will update your application status at www.jobsnama.com, or contact you directly to arrange for an interview. Therefore, check your email regularly and make sure your contact details are up-to-date.

To Apply:

Ecommerce Services, Karachi - Pakistan.
Email: jobsatb2b@gmail.com.